The Diagnostic Process

The Diagnostic Process:

          There are a number of ways to measure performance problems and potential training needs. The processes start with a problem. If the performance problem is important, stakeholders are consulted and gathering information about the problem is conducted in three general ways:

       1.    Organizational analysis

       2.    A job analysis and

       3.    An employee analysis.

     

The Diagnostic Process

   v Concern

   v Important

     

 Yes                                                                                     No

Consult Stakeholders                                                            Terminate

    Collect Information

Organization Analysis         Job Analysis                 Employee Analysis

Strategy                                  Identify                           Define desired performance

Environment                            Obtain description         Identify gap

Resource Allocation            Rate Importance            Determine Obstacles

Culture                                    Survey Incumbents        Determine Solution

Feedback